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Posts tagged wealth management

What Does CPS 230 Mean For Superannuation Funds

What Does CPS 230 Mean For Superannuation Funds

The Prudential Standard CPS 230 sets out stringent requirements for operational risk management in the superannuation industry. By implementing a robust framework and adhering to these requirements, APRA-regulated entities can effectively manage operational risks, maintain the continuity of critical operations, and enhance their resilience to disruptions. This, in turn, contributes to the stability and integrity of the superannuation industry, promoting trust and confidence from customers, stakeholders, and regulators alike

Case Study – Managing Annual Member Statements With Focus On Data Quality - Downloadable Case Study Investigate DQ

Case Study – Managing Annual Member Statements With Focus On Data Quality - Downloadable Case Study Investigate DQ

Often, large scale data activities like generating annual statements requires data being transferred between systems and external providers. This can leave superannuation administrators exposed if they are experiencing data quality issues leading to loss of reputation and increased rectification costs.

Case Study – Advice And Implementation Of Administrative Error Remediation

Case Study – Advice And Implementation Of Administrative Error Remediation

Most organisations don’t plan for remediation, their approach is often disjointed, reactive and inefficient. As leaders in remediation, we understand the importance of accuracy, timeliness and communication. At QMV, we believe specialised remediation experts with developed processes, calculation models and the right technology can fast-track remediation work, deliver quality outcomes and reduce costs.

Case Study – Key Elements For Flawless Execution of Large-Scale SFTs

Case Study – Key Elements For Flawless Execution of Large-Scale SFTs

A high-performance mentality that promotes collaboration and information exchange is fundamental to realising a fund’s key objectives like developing tailored strategies and products, better meeting member expectations and various uplifts across automations, data quality, emerging technologies and compliance.

Optus data breach and what it means to your members - Investigate DQ

Optus data breach and what it means to your members - Investigate DQ

There has never been more reliance and importance on data to provide administration of consumer products effectively and efficiently. The Optus data breach is a significant and public example of data may be used for fraudulent purposes, however, there is an ongoing risk that must be mitigated to ensure that, regardless of scale or publicity, consumer interests are protected as much as possible.

Mastermind Thinking Required For Whole-Of-Fund Digital Transformation

Mastermind Thinking Required For Whole-Of-Fund Digital Transformation

As the industry moves away from ad-hoc or project-based optimisations to more holistic and integrated digital capability, the fund needs ‘mastermind’ thinkers on the transformation program ideally with the trifecta of technology, data and superannuation pedigree.

Business-As-Usual To Total Business Transformation: Investigate Use Cases

Business-As-Usual To Total Business Transformation: Investigate Use Cases

Investigate data quality management platform begins transforming customer and organisation data quality on day-one, enabling financial institutions in their pursuit of data-driven business growth.

Super Funds Unwilling To Merge Seek Creative Alternatives

Super Funds Unwilling To Merge Seek Creative Alternatives

For many super funds, combining the best elements of two or more funds is an attractive venture, and in some cases, an inevitable one, with evidence and industry pressure behind it. APRA’s heatmaps still show 18 chronically underperforming super funds, and analysis from Super Consumers Australia estimates that mergers are leaving the average member $15,000 better off in retirement, primarily from fee-savings.

banking, data, insurance, superannuation, risk, technology, wealth managementGuest User1 March 2021qmv, advisory, consulting, wealth management, banking, superannuation, insurance, super fund merger, merger

Remediation Models In Financial Services Organisations

Remediation Models In Financial Services Organisations

The ability to identify, scope and remediate customer account errors has become a key regulatory item in financial services. These issues can result in breaches and are thus “non-negotiable” with regulators.

Depending on the scale of remediation events, personnel and funding tends to swell and subside. The deeper you look, the more people involved, the more money you throw at it, the more errors you will find.

What Are The Most Common Data Errors In Financial Institutions?

What Are The Most Common Data Errors In Financial Institutions?

Customers expect financial institutions to correctly calculate their financial position and to know exactly who they are. No one wants to be at a loss, especially when it is someone else’s fault. A miscalculation, an administrative mistake, lack of insurance coverage, or other errors, can cause customers to feel wronged, robbed, not cared about or even marginalised.

Post Royal Commission World – Why Is Financial Services Customer Data Prone To Error?

Post Royal Commission World – Why Is Financial Services Customer Data Prone To Error?

The Hayne Royal Commission raised a question mark over the quality of customer data held by financial institutions and emphasised that action after the fact via costly data remediation events was not good enough. In a post royal commission world, it is important to know why customer data is so prone to error.

Cloud Computing And The New Operating Model Explained

Cloud Computing And The New Operating Model Explained

In the last decade, the arrival and development of the ‘cloud’ has had a profound impact on the financial services sector, both in Australia and globally. I’m not talking about the cloud Grampa Simpson is yelling at but referring to the term ‘cloud computing’.

How To Set Up A Contact Centre For Success

Contact centres are a hot topic across financial services as institutions look to dominate the customer experience race. The drivers come as a result of higher customer expectations, competitive advantage and the need to rebuild trust post royal commission.

Data Remediation Activities Will Not Disappear; Nor Should They

Data Remediation Activities Will Not Disappear; Nor Should They

The Hayne Royal Commission rightfully and very publicly raised a question mark over the quality of customer data held by financial institutions. It also highlighted that data remediation – the cleansing, organisation and migrating of data – after costly and often lengthy investigation, warrants greater focus.

Data Remediation In Financial Services – Triggers, Execution, Controls And Continuous Improvement

Data Remediation In Financial Services – Triggers, Execution, Controls And Continuous Improvement

Data remediation activities in financial services will never cease. The best that can be achieved is significantly reducing the frequency and scope of remediations over time. This paper is a brief discussion of the triggers, execution and controls associated with data remediation events and can be applied to superannuation, wealth management, banking and insurance.

Correcting Past Wrongs – The Gold Standard In Financial Services Data Remediation

Correcting Past Wrongs – The Gold Standard In Financial Services Data Remediation

Many data remediation programs are only started after an issue being brought to light by a customer or group of customers: often upon investigation, this gives rise to a slew of other issues that may have been impacting thousands of customers across several years.

Q&A – Tom Seel Reviews Investigate Data Quality Software Tool

Q&A – Tom Seel Reviews Investigate Data Quality Software Tool

Tom Seel is the product lead at QMV and has been involved with Investigate since its inception. He is passionate about data and data-centric projects having been involved in numerous data migration and data remediation projects throughout the superannuation industry.

Make BIG Decisions With Your Data - Nine Steps To Data Quality Success In Financial Institutions

Make BIG Decisions With Your Data - Nine Steps To Data Quality Success In Financial Institutions

data, superannuation, wealth management, technology, regulationGuest User6 October 2018data, data quality, Kin Fok, wealth management, superannuation, insurance, financial services, single view, legacy systems, life cycle, checklist, dataquality

QMV Expands Sydney Office Appointing New Principal Consultant Wendy Colaço

QMV Expands Sydney Office Appointing New Principal Consultant Wendy Colaço

QMV has appointed Wendy Colaço as principal consultant to lead QMV's Sydney office and provide consulting services to QMV clients. Wendy is a highly driven and energetic professional who joins the team at a period of significant growth.

insurance, superannuation, wealth managementGuest User3 July 2018wendy colaco, qmv, sydney, consultant, consulting, superannuation, insurance, wealth management, banking, american express, mark vaughan

QMV expands into Sydney superannuation, insurance, banking and wealth management sectors

QMV expands into Sydney superannuation, insurance, banking and wealth management sectors

QMV is thrilled to officially open the doors for business in Sydney. We have been flying in and out of Sydney and Brisbane with client work for some time and are experiencing increasing interest in our services. We decided that now was the right time to establish a permanent base up north.