Customers expect financial institutions to correctly calculate their financial position and to know exactly who they are. No one wants to be at a loss, especially when it is someone else’s fault. A miscalculation, an administrative mistake, lack of insurance coverage, or other errors, can cause customers to feel wronged, robbed, not cared about or even marginalised.
Read MoreThe Hayne Royal Commission raised a question mark over the quality of customer data held by financial institutions and emphasised that action after the fact via costly data remediation events was not good enough. In a post royal commission world, it is important to know why customer data is so prone to error.
Read MoreSix weeks ago, superannuation fund executives knew exactly what their priorities were. Today, protecting the pride while re-imagining the future is a dual task requiring serious intellectual horsepower.
Read MoreThe Hayne Royal Commission rightfully and very publicly raised a question mark over the quality of customer data held by financial institutions. It also highlighted that data remediation – the cleansing, organisation and migrating of data – after costly and often lengthy investigation, warrants greater focus.
Read MoreMany data remediation programs are only started after an issue being brought to light by a customer or group of customers: often upon investigation, this gives rise to a slew of other issues that may have been impacting thousands of customers across several years.
Read MoreQMV recently celebrated our ten-year anniversary at Mornington Peninsula's internationally acclaimed Moonah Links Golf Resort. Getting out of our suits and away from the city allowed us to pause, connect with one another and reflect on the many achievements and challenges since the company was formed in 2008.
Read MoreQMV is thrilled to officially open the doors for business in Sydney. We have been flying in and out of Sydney and Brisbane with client work for some time and are experiencing increasing interest in our services. We decided that now was the right time to establish a permanent base up north.
Read MoreSuperannuation consulting and technology firm QMV has appointed Mark Vaughan as managing director, replacing Michael Quinn who has held the role since March 2014. QMV provides independent consulting services and technology systems to superannuation funds, trustees, administrators and wealth management organisations.
Read MoreLast week QMV directors Michael Quinn, Mark Vaughan and Stephen Mahoney were placed under the spotlight to shoot a promotional video about the company and its service offering. The video will form...
Read More
